Bon Secours Richmond Health System provides quality and complete health care for a culturally diverse population in an inclusive environment, as articulated in its Values and its Cultural Diversity Policy Statement and Quality Plan.

The Office of Cross-Cultural Services promotes cultural and linguistic awareness, education, and competence throughout an increasingly diverse system. Bon Secours Richmond provides an environment which welcomes and values the diversity of our employees and customers as well as high quality, culturally and linguistically appropriate care for all.

The Office of Cross-Cultural Services provides:

Cultural Diversity Committee
Advocates, supports and evaluates initiatives and efforts which promote cultural diversity and competence throughout Bon Secours Richmond.

Cultural Transition and Spiritual Support Groups
Provides support to persons experiencing the “shock” of cultural transition. Participants support one another through their shared experiences as newcomers to the U.S. or to this region, their attempts at acculturation, language difficulties, etc. Groups meet monthly at selected Care-A-Van sites and are organized and conducted in the language appropriate to the needs of the group, with bilingual representation from Bon Secours staff.

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Language Services
Addresses communication needs of Limited English Proficiency (LEP) and Hearing Impaired patients through:

• Sign Language Professionals and Telephone Interpreters
• Cyracom Transparent Language Services and Clear-Link Dual Handset Phones. (Live telephone Interpreters -150+ languages)
• Dual Role Bi-lingual Trained Interpreters

For Ladies Only
Mentoring program for middle school girls who need to develop positive decision-making abilities. Seeks to prevent high-risk behavior. In partnership with the Boys and Girls Clubs of Metro Richmond, Falling Creek Middle School in Chesterfield County, and Refugee and Immigration Services.