mybonsecourswelcome to Charter Colony Family Practice
Welcome to Charter Colony Family Practice - your Patient-Centered Medical Home. It is our sincere desire to give you the best health care possible. We specialize in compassionate family medicine and provide primary care through all stages of life.
Charter Colony Family Practice
13700 St. Francis Boulevard, MOB, Suite 302
Midlothian, Virginia 23114
Phone: 804-423-5050
Fax: 804-423-5048
Appointments
Office hours are Monday through Friday, 7:30am -
5pm. In order to provide you with the best possible
care, please bring a list of all current medications, any
up-to-date medical information and your insurance
card. If you need to cancel your appointment, please
contact us 24 hours in advance.
Prescription Refills
For your convenience, refill requests for medications other then controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We require 48 hours to process refill requests. We are not able to provide medication requests after hours.
Please remember that is most situations, appropriate medical care requires a patient examination before a prescription can be filled.
Telephone Calls
If you have a question, please call us. We strive to
answer every call, however if you reach our message
service, please leave your name, date of birth, two
telephone numbers and your questions so that we can
respond promptly. If at any time you are experiencing
a life-threatening emergency, call 911.
Referrals and Medical Records
In order to ensure an effective and coordinated
approach to your overall health care, it is important
that we receive all relevant medical records from you
or the referring physician prior to your appointment.
Your records are confidential and will not be released
without your signed consent.
Emergencies
For emergencies, our physicians are available to you 24 hours a day. You can call our main office number (804) 423-5050, and after hours you will be transferred to our on-call physician service.
Insurance & Payment Information
We take most insurance plans including Medicare.
If a co-payment is required, we collect it at the time
of your visit. Self-pay patients must pay in full at the
time of service. We accept cash, checks, Visa and
MasterCard. If you have questions regarding your bill,
please contact our business office at 804-521-9300
or 800-732-7072.
my chart
mychart offers Bon Secours patients free personalized
online access to portions of their medical records. It
enables you to securely use the Internet to manage
and receive information about your health — online,
any time.
With mychart you can:
- Send a message to your doctor
- Request an appointment
- View your health summary
- View lab results
- Request prescription refills
