welcome to Richmond Diabetes and Endocrinology
Welcome to Richmond Diabetes and Endocrinology. It is our sincere desire to provide the highest quality of care to our patients and service to our colleagues. We are committed to providing timely and compassionate care to all our patients.
Memorial Regional Medical Center
8220 Meadowbridge Road
MOB I, Suite 313
Mechanicsville, Va. 23116
Bon Secours Heart & Vascular Institute
West End Internal Medicine ( Dr. Cook sees patients on Tuesdays & Thursdays)
7001 Forrest Avenue , Suite 2500
Richmond, Va. 23230
Office hours & appointments
Our office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. On Tuesday and Thursday from 8:00 a.m. to 5:00 p.m., Dr. Gregory Cook sees patients at West End Internal Medicine. Patients are seen by appointment. In most circumstances, we can accommodate same-day appointments upon your phone call. Please contact us 24 hours in advance if you need to cancel your appointment.
In order to provide you with the best possible care, we need the most up-to-date information about you. Please remember to bring your insurance card and a list of all medications you are taking.
Map and Directions (Richmond Diabetes and Endocrinology)
Map and Directions (West End Internal Medicine)
Insurance and payment information
We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at 804-521-9300 or 800-732-7072.
Have a question? That’s why we are here! Feel free to call us Monday through Friday, 8:30 a.m. to 4:00 p.m. Our staff will make every effort to answer your call. If all of our staff are assisting other patients and you receive voicemail, please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem so that we may process your call promptly. Since our physician is caring for patients, only in the event of an urgent medical situation will the physician be called to the telephone immediately.
For emergencies, our physicians are available to you 24 hours a day. You can call our main office at 804-764-7686, and after hours you will be transferred to our on-call physician services. If you are experiencing a life-threatening emergency, call 911.
For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We request 48 hours to process refill requests. We are not able to process medication requests after hours.
Please remember that in certain situations, appropriate medical care requires a patient examination before a prescription can be filled.
Your records are confidential and will not be released without a signed consent from you.