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Consumer Reports names Bon Secours Memorial Regional Medical Center top Virginia hospital for patient safety

Bon Secours Memorial Regional Medical Center has been named the leading hospital in Virginia for patient safety by Consumer Reports, an independent organization dedicated to providing a fair, just and safe marketplace that empowers and protects consumers. Consumer Reports gave Memorial Regional top scores on several factors, including prevention of infections and appropriate use of CT scanning, as well as an above average rating on patient mortality.

For the study, Consumer Reports analyzed data from government and independent sources – including the Centers for Medicaid and Medicare Services and the Leapfrog Group – on 1,159 hospitals in 44 states. Hospitals were rated in six categories relating to hospital safety: success in avoiding infections; avoiding readmissions of patients, communicating about medications and discharge, appropriate use of chest and abdominal CT scanning, avoiding serious complications and mortality.

Based on a 100-point safety scale, the nation’s highest scoring hospital was Billings Clinic (Billings, Montana), which received a score of 72; Memorial Regional had a score of 67. Three more Bon Secours Virginia hospitals – St. Mary’s Hospital (51), St. Francis Medical Center (49) and Maryview Medical Center (46) – received patient safety ratings by Consumer Reports.

“Whenever a patient walks through our doors, their health and safety is our number one priority. We make every effort to uphold Bon Secours’ mission to restore our patients to health and wholeness, through the highest quality of care possible,” said Michael Robinson, CEO of Memorial Regional Medical Center and St. Francis Medical Center. “Memorial Regional has joined other Bon Secours hospitals in the region in efforts to reduce medical errors to improve patient safety and outcomes, and these high ratings are strong indicators that these initiatives are working.”

Since 2010, Bon Secours Health System has implemented an electronic health record system – ConnectCare – that is improving patient care, clinical innovation and patient safety across the system. To date, eight Bon Secours hospitals are using ConnectCare– including Memorial Regional, St. Mary’s Hospital, St. Francis Medical Center and Richmond Community Hospital in Richmond, and Mary Immaculate in Hampton Roads. The electronic records system enables improvements in numerous patient safety factors, including delivering messages and alerts about a patient’s medical history, medications and tests; eliminating duplicative tests and procedures and improving communication between physicians and patients.

Located in Mechanicsville, Memorial Regional is a 225-bed full-service acute care hospital offering a full array of services, including state-of-the-art imaging and diagnostics, the region’s only labor-delivery-recoverypostpartum rooms in The Birthing Center and a 24-hour no-wait emergency department. The Consumer Reports ranking joins a long list of national recognitions and awards for Memorial Regional, including a Distinguished Hospital for Clinical Excellence Award™ by HealthGrades for six consecutive years. Memorial Regional also has achieved Magnet® Recognition for national nursing excellence. HealthGrades also has ranked Memorial Regional among the top five percent of hospitals in the United States for stroke, critical Care, women’s health and emergency medicine; HealthGrades also has named the hospital as number one in Virginia for overall cardiac services and stroke care.

The new hospital safety ratings are published in the August 2012 issue of Consumer Reports; a national list of all hospitals with a safety score can be found at www.consumerreports.org/hospitalratings.

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