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Bon Secours Richmond Health System ERs Promise Quality Care Fast
Emergency Care 30-Minute Guarantee Goes System Wide
Richmond, Va. (October 15, 2006)Bon Secours Richmond Health System is expanding its promise yet again to serve emergency patients in 30 minutes or less. St. Mary’s Hospital, the flagship of the health system, has joined St. Francis Medical Center and Memorial Regional Medical Center in the commitment to patients who receive care in the Emergency Department.
Any patients who walk through the doors of St. Mary’s Emergency Department or are brought in by Emergency Medical Services (EMS) can count on being seen by a physician or have their treatment started in 30 minutes or less. Bon Secours is the only hospital system in Virginia to make such a guarantee.
“Our transition to this new emergency guarantee has been in the works for nearly a year and our team is well prepared to meet the demands or our patients,” said Michael Kerner, executive vice president and administrator for Bon Secours St. Mary’s Hospital. “Our promise is to have patient care started by a physician or a member of our emergency team in the shortest time possible.”
The effort is a hospital-wide commitment led by Bon Secours emergency medical staff and nurses in collaboration with their colleagues throughout the hospital.
Kerner credits areas outside the emergency department for their commitment to the program. Departments of radiology, laboratory services, inpatient nursing units, case management and other departments and areas within the hospital make the commitment possible.
“St. Mary’s has a reputation as one of the best places for emergency care in central Virginia,” said Kerner. “Given our history of excellence and the extensive planning that went into this program, I have no question that we will meet the needs of our patients in terms of both quality and efficiency.”
Like its colleague emergency departments at Bon Secours St. Francis and Memorial Regional,
St. Mary’s will offer an apology and a set of movie tickets to patients if the 30-minute commitment is not met.
“We want patients to know that they are a priority, particularly in an emergency situation,” said Kerner. “It’s a small token, but we want patients to know that they are a priority when they walk through the doors at St. Mary’s.
The 30-minute guarantee is not in effect if there are: local or regional disasters; multiple critical care patients in the emergency room; if the hospital is 100 percent full or if St. Mary’s Hospital or other local hospitals are on diversion.
St. Mary’s, ranked in the top 10 percent of America’s hospitals for emergency care, averages 130
patient visits each day and projects 50,000 patient visits for fiscal year 2007. The Emergency Department team cares for both adult and pediatric patients, with physicians, nurses and physician assistants or nurse practitioners on duty 24-hours-a-day.
St. Mary’s Hospital is part of the Bon Secours Richmond Health System, a not-for-profit Catholic health system with four hospitals in the Richmond area.