Patient Services

For Our Non-English Speaking Patients

Telephonic foreign language interpretation is available for those patients whose first language is not English.  Let any member of your care team know that you’d like access, and we’ll work to initiate a conference call with an interpreter.

For Our Patients with Special Needs

Assistive aids and devices, interpreter and translation services, and other accommodations are available to patients with hearing, vision, or other physical impairments.  We will do our very best to accommodate your needs.  Please ask any member of your care team for assistance. 

All patients receive our closed-circuit TV programs on Channel 3, offering a variety of viewing and listening options, including in-house Chapel services, religious programs daily at noon and 4:30 p.m., and quiet music during periods of no programming.  A complete channel listing can be found on Channel 30-9.  TVs are fully equipped with pillow speakers and remote control tuning.

Telephones have a direct number so that family and friends can reach patients easily.  Room numbers and telephone numbers are posted in all patient rooms.

To make a local call, dial “9” followed by the 10-digit number.

Long distance calls must be placed through the operator by first dialing “0” and will either be billed to your home telephone number or dialed collect. 

Patients are welcome to use cell phones in all areas of the hospital except cardiac monitoring units and the ICU.  Please note, however, that cell phones or other electronics kept at the bedside are the responsibility of the patient.  Cell phone charging stations are available in most waiting rooms in the hospital.
Patients should keep only what they’ll need during their time in the hospital, such as a bathrobe, slippers, and select personal care items.  If other items are needed, they can be obtained from a member of the care team upon request.

We encourage patients to leave all personal property and valuables at home whenever possible, or to send them home with a trusted individual.  If you have valuables in your possession that you wish to secure, our Security department can lock them in the hospital safe for retrieval at discharge. 

We also encourage patients to use denture cups and eyeglass cases if such property is being kept at the bedside.  These items can be easily lost or misplaced when kept in bedside drawers, on meal trays, or in/on the bed linens.

Please note that we cannot accept responsibility for any lost or damaged property that you choose to keep with you in your room or on your person.  Property not locked in our Security safe is solely your responsibility. 

Valuables are defined as wallets and purses, checkbooks, credit cards, cash, or official forms of identification (driver’s license, passport, Social Security card), jewelry (precious metal and/or gemstones), and small electronic devices such as cell phones.
If you require the services of a Notary Public, please contact the Patient Advocate by calling 410-362-3805.
When it's time to leave the hospital, our Care Transition team helps patients and families make a safe, smooth transition, wherever the destination.  Whether you're headed home or to a rehab or skilled nursing facility, our team will provide you with the education and resources you need to maintain our health outside the hospital.

We encourage patients to have a trusted friend, family member or other person present when the care plan is reviewed, as there is a lot of information to remember.  It is important that you are comfortable with and understand the discharge plans before you leave the hospital - so if you or your family members have any questions at all, be sure to ask your doctor, nurse or social worker for clarification.

At Bon Secours, our goal is to provide excellent care, and to respond with skill and compassion to your medical and spiritual needs.  This guide is designed to give you information on our hospital and other services.  

Click Here for complete Patient Guide