Bon Secours St. Francis Recognized by Healthgrades for Providing Outstanding Patient Experience

Wednesday, May 6, 2015

Bon Secours St. Francis Health System has achieved the Healthgrades 2015 Outstanding Patient Experience Award™. Bon Secours St. Francis was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated the 3,575 hospitals nationwide that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area.

“St. Francis is honored to be one of the 452 health systems across the country to receive this award,” said Johnna Reed, Vice President, Bon Secours St. Francis Health System. “Our mission is to bring compassion to healthcare and to be good help to those in need. Delivering an outstanding patient experience is an integral part of fulfilling our mission and we are honored to be among the top hospitals in the country delivering this level of care.”

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.  Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs.  The measures also include whether a patient would recommend the hospital to friends or family.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades.  “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.”

This is the eighth year Bon Secours St. Francis has received the Outstanding Patient Experience Award.  In addition, the health system was recognized as a Healthgrades 2015 Distinguished Hospital for Clinical Excellence and a Truven Health Analytics 2015 Top 100 Hospital.