Our Patient & Family Advisory Council incorporates the voice of our community in important decisions we make in providing quality care to our patients. This partnership with patients and family members provides our health care team with constructive advice and feedback.
A patient & family advisor is someone who:
- Wants to help improve the quality of our health system’s care for all patients and family members
- Gives feedback to the health system based on his or her own experiences as a patient or family member
- Helps us to plan changes to improve how we take care of patients
- Volunteers his or her time typically two hours per month
- Patient and family advisors provide a voice that represents health care concerns in our community.
What do patient & family advisors do?
- Participate in discussion groups: Tell us what it’s like to be a patient in our health care system and what we can do to improve
- Review or help create educational or informational materials: Provide input on patient materials such as forms, health information handouts and discharge instructions to help make them easier for patients and family members to understand and use
- Work on short-term projects: We sometimes ask members to give feedback in making improvements—for example, helping to plan and design a family resource room
- Provide insight into future growth and development strategies
- Share your story: Tell us about your health care experiences with clinicians, staff and other patients
Who can be a patient & family advisor?
You can be an advisor if you have ideas that will help us create the best possible patient care experience. You do not need any special qualifications. We will provide the training you need to be an effective advisor.
Being a patient & family advisor may be a good match with your skills and experiences if you can:
- Speak up and share suggestions and potential solutions to help improve health system care for others
- Discuss both positive and negative patient care experiences; share your thoughts on what went well and how things might have been done differently
- Serve with people who may be different from you
- Listen to and think about what others say, even when you disagree
- Bring a respectful attitude to discussions
- Keep all information you may hear as an advisor private and confidential
To apply to join our Patient and Family Council, download the application and email the completed application to PFACouncil@bshsi.org. To learn more about the council, contact us at PFACouncil@bshsi.org or call (864) 252-3504.