Patient Rights

Bon Secours St. Francis Health System provides health care without regard to race, creed, gender, gender identity, nationality, disability, religious beliefs, sexual orientation, age, or ability to pay. As our patient, you are entitled to safe, considerate, respectful and dignified care at all times.

As a patient at Bon Secours St. Francis, you have the right to:

  • Receive care in a safe setting, free from any form of abuse or harassment.
  • Receive appropriate assessment and management of pain.
  • Have a family member or representative of your choice and your personal physician promptly notified of your admission to the hospital.
  • Receive treatment free from restraints or seclusion unless clinically necessary in order to provide acute medical, surgical or behavioral care.
  • Wear appropriate personal clothing or religious, cultural or other symbolic items that do not interfere with recommended treatment or procedures. You will receive respectful consideration of your beliefs in regard to these items.
  • Be involved in all aspects of your care and to participate in decisions regarding your care. This includes your right to be informed of the diagnosis and prognosis of your condition.
  • Be informed of appropriate treatment options, including their risks and benefits, alternative treatment options, the consequences of no treatment, and the results of medical care provided including any unanticipated adverse outcomes.
  • Have access to appropriate staff for the purpose of reporting suspected child abuse or adult abuse.
  • Communicate with individuals outside the hospital.
  • Have access to an interpreter, at no cost to you, if you are deaf or are not fluent in English.
  • Have access to auxiliary aids and assistive animals if you have an impairment which requires use of these.
  • Have your instructions including Living Will, Durable Power of Attorney for Healthcare, and organ/tissue donations implemented under the limits of the law.
  • Meet with a Patient Relations and/or Ethics Committee representative to discuss personal ethics, professional responsibilities, Health System policies, social values and conflict resolution.
  • Refuse treatment (to the extent permitted by law).
  • Examine and receive an explanation of all bills regardless of the source of payment.
  • Request for Bon Secours St. Francis Health System to communicate with you at an alternative phone number or address.
  • Refuse to undergo involuntary treatment or be subjected to research or experimental procedures without your written consent, or that of your legal representative.
  • Not be transferred to another facility or location without a complete explanation of the necessity for such an action.
  • Express dissatisfaction regarding the quality of care.
  • Expect plans for reasonable continuity of care after discharge so that continuing health care needs may be met.

You are entitled to personal and informational privacy as required by law. This includes your right to:

  • Know the identity, professional status, role and business relationship of all those involved in your care.
  • Undergo examinations in reasonably private visual and auditory surroundings.
  • Request that a person of your own gender be present during physical examinations.
  • Review or obtain copies of your medical records and financial records.
  • Obtain a list of certain disclosures of your medical information made in accordance with state and federal laws.
  • Request an amendment to your medial records if you believe information is not correct.
  • Have your medical records read and discreetly discussed only by those directly involved with or related to your care, by anyone to whom you have given permission, or by those who have legal custody, or other authorized individuals.
  • Experience confidentiality in all aspects of your care and payment sources. Bon Secours St. Francis Health System will involve only those acting in an official capacity for the Health System, and will exclude any individuals you choose to exclude.
  • Protective privacy when necessary to provide for your personal  safety or for the safety of other patients, visitors, and staff.

As a patient, you are encouraged to promote your own safety by becoming an active, involved and informed member of your health care team. This includes your right to:

  • Ask questions if you are concerned about your health or safety.
  • Verify the site/side of the body that will be operated on prior to the procedure.
  • Remind staff to check your ID before medications are given, blood/blood products are administered, blood samples are obtained, or prior to an invasive procedure.
  • Remind the caregivers to wash their hands prior to giving care.
  • Be informed about which medications you are taking and why you are taking them.
  • Remember to look for an identification badge, which must be worn by all Health System employees.
  • As a patient at Bon Secours St. Francis Health System, you are responsible for providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.

As a patient, you have the following visitation rights:

  • The hospital will inform each patient (or support person, where appropriate),  of his or her visitation rights, including any clinical restriction or limitation on such rights, where he or she is informed of his or her visitation rights.
  • The hospital will inform each patient (or support person, where appropriate), of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, domestic partner (including a same-sex domestic partner, another family member, or a friend), and his or her right to withdraw or deny such consent at any time.
  • The hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

As a patient, it is your responsibility to:

  • Ask questions.
  • Follow the treatment plan recommended by your caregivers.
  • Accept personal responsibility if you refuse treatment.
  • Provide a copy of your Advance Directives, Living Will, Durable Power of Attorney for Healthcare, and organ/tissue donation authorizations.
  • Observe hospital rules.
  • Adhere to the Health System's NO smoking policy.
  • Recognize and respect the rights of other patients, families and staff.
  • Report perceived risks and unexpected changes in your condition to your health care provider.
  • Fulfill your financial obligations.

You are encouraged to ask questions about any of these rights and responsibilities that you do not understand. If you would like to express concerns regarding the quality of care you receive at Bon Secours St. Francis Health System, please contact Patient Relations at 864-255-1093. St. Francis also has an Interdisciplinary Ethics Committee.

Physician’s Office


Patients are encouraged to address their concerns directly with the medical practice whenever possible; practice providers and leadership wish to be informed and address any dissatisfaction with the care delivered. You can locate the practice phone number on the facility search page. If concerns still exist, please call the Bon Secours Mercy Health headquarters at 513-952-5000 and share that you want to file a grievance for a medical practice.