Contact Us

If you have a question about our services or would like to request more information about a particular practice or medical specialty please contact us by phone at 757-889-CARE (2273) or email. We will get back to you within 1-2 business days. 

Bon Secours DePaul Medical Center
150 Kingsley Lane
Norfolk, VA 23505
757-889-5000

Bon Secours Health Center at Harbour View
5818 Harbour View Boulevard
Suffolk, Virginia 23435
757-673-5800

Bon Secours Mary Immaculate Hospital
2 Bernardine Drive
Newport News, Virginia 23602
757-886-6000

Bon Secours Maryview Medical Center
3636 High Street
Portsmouth, Virginia 23707
757-398-2200

You can contact the Billing Customer Service Center 757-889-5810 or toll free at 877-342-1500 for assistance.

For more information, please visit the Bill Payment and Financial Assistance webpage.

At Bon Secours, we take all customer feedback seriously. If you have any complaints or concerns about your care at one of our facilities, we would like to hear your story. Please contact us online or call our patient advocacy team members at the appropriate facility: 

Bon Secours DePaul Medical Center: 757-889-5340

Bon Secours Health Center at Harbour View: 757-398-4444

Bon Secours Mary Immaculate Hospital: 757-886-6073

Bon Secours Maryview Medical Center: 757-398-4444


To report a complaint to The Joint Commission, use one of the following options:

Online: Go to The Joint Commission website and select "Report a Patient Safety Event"
E-mail: complaint@jointcommission.org
Fax:  630-792-5636
Mail: Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois  60181

For more information, call The Joint Commission's toll-free number: 1-800-994-6610, available weekdays, 8:30 a.m. to 5 p.m., Central Time.

Whether you need a bone density scan, mammogram or an MRI, Bon Secours has a convenient, location near you! To schedule an imaging appointment, please call us directly at 757-398-2316 or toll free at 1-866-878-9488. Be sure to have your physician's order and insurance information ready when you call. You do not need a physician's order to schedule a screening mammogram.

For more information about services, visit the Imaging and Radiology webpage.

Interested in what's going on with us? Visit our newsroom to read the latest Bon Secours Hampton Roads news, access our press kit, or sign up for the Good News e-newsletter.

If you are a member of the media or professional trade, you can find our press kit online. For other questions, please contact the media pager at 757-680-3296.