If you have a question about our services or would like to request more information about a particular practice or medical specialty please contact us by phone at 757-889-CARE (2273) or email. We will get back to you within 1-2 business days.
At Bon Secours, we take all customer feedback seriously. If you have any complaints or concerns about your care at one of our facilities, we would like to hear your story. Please contact us online or call our patient advocacy team members at the appropriate facility:
Bon Secours DePaul Medical Center: 757-889-5340
Bon Secours Health Center at Harbour View: 757-398-4444
Bon Secours Mary Immaculate Hospital: 757-886-6699
Bon Secours Maryview Medical Center: 757-398-4444
To report a complaint to The Joint Commission, use one of the following options:
Online: Go to The Joint Commission website and select "Report a Patient Safety Event"
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
For more information, call The Joint Commission's toll-free number: 1-800-994-6610, available weekdays, 8:30 a.m. to 5 p.m., Central Time.
Whether you need a bone density scan, mammogram or an MRI, Bon Secours has a convenient, location near you! To schedule an imaging appointment, please call us directly at 757-398-2316 or toll free at 1-866-878-9488. Be sure to have your physician's order and insurance information ready when you call. You do not need a physician's order to schedule a screening mammogram.
For more information about services, visit the Imaging and Radiology webpage.
If you are a member of the media or professional trade, you can find our press kit online. For other questions, please contact the media pager at 757-680-3296.