Patients & Visitors

Nurse iPad

Welcome to Bon Secours Kentucky Health System. Our mission is to provide good help to all those in need; part of that mission is to ensure, to the best of our abilities, that you and your family experience exceptional, responsive, compassionate care during your stay. We are committed to promoting an environment where patients feel respected, safe, and well informed, and where visitors feel welcome.

If you wish to speak with someone regarding your experience of care or any other concern that you may have during or after your stay, please contact our Patient Advocacy Office at 606-833-3728

If we have fallen short of your expectations in any way, we value the opportunity to investigate and respond to your concern, and hope to restore your faith in us.

You may also contact either of the following external agencies with your concerns:

- The Joint Commission Complaint Hotline: 1-800-994-6610.

If your complaint involves an alleged privacy breach of your personal health information, you may contact our Privacy Officer at 606-833-3170 or call the Bon Secours Values Line at 1-800-880-1286.