Patient Rights and Privacy

As a patient (or patient representative) you have the right to:


Decision Making

Have a family member or designated representative and your own physician notified promptly of your admission

Be included in all aspects of care and care decisions including effective assessment and management of pain and end-of-life care

Participate in making decisions about the development and implementation of your plan of care, and the right to request or refuse any treatment except as otherwise provided by law

Formulate advanced directives and be assured that all hospital staff and practitioners providing your care will comply with these directives in accordance with state law

Know what rules and regulations apply to your conduct

Know if medical treatment is for purpose of experimental research and to give your consent or refusal to participate in such experimental research

Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care

Decide if you want visitors or not while you are here. The hospital may need to limit visitors to better care for you or other patients. These individuals do not need to be legally related to you.

Designate a support person who may determine who can visit you if you become incapacitated

Ask questions if you are concerned about your health or safety

Be informed about which medications you are taking and why you are taking them


Quality of Care

The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Question your care treatment and to receive prompt and reasonable service without jeopardizing future care.

Know what patient support services are available, including whether an interpreter is available if you do not speak English or if you are deaf.

Be free from all forms of abuse, neglect or harassment including the freedom from restraints, whether physical or chemical, that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff

Receive care in a safe environment that provides comfort and the protection of your emotional and physical health

Impartial access to medical treatment or accommodations, regardless of your age, race, national origin, religion, physical or mental disability , sexual orientation, gender identity or expression, or source of payment

Be told of unexpected or adverse outcomes

Verify the site/side of the body that will be operated on prior to the procedure

Remind staff to check your ID before medications are given, blood/blood products are administered, blood samples are obtained or prior to an invasive procedure

Remind the caregivers to wash their hands prior to giving care

Remember to look for an identification badge to be worn by all Health System employees

Wear appropriate personal clothing or religious, cultural or other symbolic items that do not interfere with recommended treatment or procedures. You will receive respectful consideration of your beliefs in regard to these items.

Have access to auxiliary aids and assistive animals if you have an impairment which requires use of these

Not to be transferred to another facility or location without a complete explanation of the necessity for such an action

Expect plans for reasonable continuity of care after discharge so that continuing health care needs may be met

Know the identity, professional status, role and business relationship of all those involved in your care


Confidentiality & Privacy

Be treated with courtesy and respect, with appreciation of your individual dignity, and with protection of your need for privacy

Confidentiality of your clinical records and you have the right to access this information within a reasonable timeframe

Have your medical records read and discreetly discussed only by those directly involved with or related to your care, by anyone to whom you have given permission, or by those who have legal custody, or other authorized individuals

Experience confidentiality in all aspects of your care and payment sources. OLBH will involve only those acting in an official capacity for the health system, and will exclude any individuals you choose to exclude

Protective privacy when necessary to provide for your personal safety or for the safety of other patients, visitors and staff

Have access to appropriate staff for the purpose of reporting suspected child abuse or adult abuse

Communicate with individuals outside the hospital

Request for OLBH to communicate with you at alternative telephone number or address

Undergo examinations in reasonably private visual and auditory surroundings

Request that a person your own gender be present during physical examinations

Obtain a list of certain disclosures of your medical information made in accordance with state and federal laws


Access to Medical Records

Be given by your healthcare provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis

Grievance Process

Express grievances regarding any violation of your rights through the grievance procedure of OLBH and to the Kentucky state licensing agency

Meet with a Patient Relations and/or Ethics Committee representative to discuss personal ethics, professional responsibilities, health system policies, social values and conflict resolution

If at any time during your stay you become concerned with the nature and type of care you are receiving, please feel free to discuss the situation with your nurse, ask to speak with the nursing supervisor or call OLBH’s patient liaison at 606-833-3728 or the OLBH CareLine at 606-833-CARE (2273) or email careline@bshsi.org.


Billing

Be given, upon request, full information and necessary counseling on the availability of known financial resources for your care

Receive a copy of a reasonably clear and understandable, itemized bill and upon request, to have the charges explained



Patient Responsibilities
As a patient at OLBH, you are responsible for providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. It is your responsibility to:


Ask questions

Follow the treatment plan recommended by your caregiver

Accept personal responsibility if you refuse treatment

Provide a copy of your Advance Directive, Living Will, Durable Power of Attorney for Healthcare, and organ/tissue donation authorizations

Adhere to the hospital’s NO smoking policy

Recognize and respect the rights of other patients, families and staff

Report perceived risks and unexpected changes in your condition to your health care provider

Keep appointments and when you are unable to do so for any reason notify your healthcare provider

Treat your caregiver with respect and dignity

Your actions if you refuse treatment or do not follow your health care provider’s instructions

Fulfill your financial obligation



If you feel your rights have been violated, please contact the OLBH Guest Relations office at 606-833-3728.

If you do not feel the matter has been resolved you may notify the state:

Office of Inspector General
Division of Community Health Services
Kentucky Cabinet for Health Services
2250 Leestown Rd. Blvd. 25 2nd Floor
P.O. Box 12250
Lexington, KY 40511
Phone: 859-246-2301

You may notify The Joint Commission Office of Quality Monitoring:
The patient and /or representative may contact Joint Commissions Office of quality monitoring by either:
Phone: 800-994-6610
Email: complaint@jointcommission.org