Freestanding ER FAQs

What is a freestanding emergency room?

A freestanding emergency room is open to the public 24 hours a day for the treatment of urgent and emergent medical conditions. The Bon Secours Short Pump Emergency Center is staffed with the same medical personnel and diagnostic equipment available in Bon Secours’ hospital-based emergency rooms. The primary difference is that our Short Pump Emergency Center is not located on a hospital campus. No appointment is required to be seen at the facility. Should a patient need to be admitted to the hospital, an ambulance is on campus 24 hours a day to immediately transport a patient for direct admission.

How does Short Pump Emergency Center differ from an urgent care center?

The Short Pump Emergency Center is open 24 hours per day, 365 days per year, whereas most urgent care centers are only open 8 to 16 hours per day. The Short Pump Emergency Center is also capable of treating all urgent and emergent medical conditions, including heart attacks, strokes, respiratory distress, head injuries, abdominal pain, dehydration, orthopedic injuries (fractures), sports injuries and lacerations (cuts requiring sutures). These conditions are beyond the scope of treatment for most urgent care centers.

How is Short Pump Emergency Center different from a hospital-based emergency room?

Short Pump Emergency Center provides the same emergency treatment patients receive in our traditional hospital based emergency rooms. While the national average wait time to be treated in most hospital- based emergency rooms can be hours, patients at the Short Pump Emergency Center are immediately seen by a member of our clinical care team who assess needs and begin care right away. As a free standing emergency department, Short Pump Emergency Center uniquely provides a convenient, comfortable and welcoming atmosphere.

Am I required to pay for services prior to being treated?

Consistent with Bon Secours’ mission and the requirements of the Emergency Medical Treatment and Active Labor Act (“EMTALA”), Bon Secours Short Pump Emergency Center treats all emergency room patients regardless of their ability to pay, including a medical screening examination and appropriate stabilizing treatment as required by EMTALA. Additionally, Bon Secours has various charity and self-pay options to assist those in financial need.

What am I required to pay?

Patients whose insurance plans treat the Short Pump Emergency Center services as in-network are required to pay the emergency room co-pay as designated by the insurance plan at the time of service. As with any visit to an emergency room, upon receipt of the explanation of benefits (EOB) from the insurance carrier, patients may also be required to pay a deductible or any co-insurance if it is determined to be patient responsibility by the insurance provider.

What if I have to be admitted to a hospital?

Short Pump Emergency Center covers the cost of the ambulance transport from Short Pump Emergency Center to St. Mary's Hospital. Should a patient choose another hospital or need to be transferred to a higher level of care, the insurance company or the patient will be billed for the transport consistent with stabilization and transfer from any hospital Emergency Department.