A Notice to Our Patients

St. Francis Physician Services previously employed the physicians at Milestone Family Medicine. St. Francis Physician Services is fully committed to maintaining the privacy and security of its patients’ information. Regrettably this notice regards an incident that may have involved some of that information.

On January 4, 2019, we learned that an unauthorized individual gained access to some systems at Milestone Family Medicine. We immediately took steps to secure the systems and began an investigation. We retained a third party forensic firm to assist us in that investigation. We determined that some patients’ information was contained on one of the systems and may have included patients’ names, dates of birth, addresses, health insurance company, social security number and information related to care received at Milestone Family Medicine.

We have no indication that any patient information has been misused in any way. We are mailing notification letters to affected patients and providing complimentary credit monitoring and identity protection services to those patients whose social security number was on the affected system. We recommend affected patients review the statements they receive from their health care providers. If there are charges for services they did not receive, they should contact the provider.

We deeply regret any concern this may cause. To help prevent something like this from happening in the future, we are enhancing technology management and information security risk oversight. If any patients have questions, please call 1-877-239-1255, Monday through Friday, 9 a.m. to 9 p.m. Eastern Time.