Patient Information

Your Rights

A patient's doctor is in charge of medical care and will visit the patient to check on progress and to direct treatment. Registered nurses (RNs), licensed practical nurses (LPNs), clinical nursing assistants (CNAs) and other health care professionals will work with the doctor to care for a patient. A Statement of Patient Rights and Responsibilities is available in English and Spanish:

Advance Directives

In South Carolina, patients legally can let their families and health care professionals know their intentions if they are unable to speak for themselves by using advance directives called living wills and health care powers of attorney.

All patients are encouraged to complete an advance directive prior to entering the hospital, and bring a copy of this document with them to be placed on the medical record. The living will and health care power of attorney forms are available in both English and Spanish, free of charge, from the South Carolina Hospital Association, below as a PDF download, or by calling 864-449-1334. Our Patient Relations staff is available to assist you if you would like to execute this document.

Patient Satisfaction

At St. Francis, customer feedback is very important in our effort to constantly meet the expectations of patients. If you, or someone you know, has been a patient recently, please share any suggestions that might improve our quality of care by calling 864-255-1093. Please indicate if you would like a response.

Spiritual Care

St. Francis strives to provide holistic care by recognizing that a patient's spiritual and emotional well being is just as important as medical needs. Our staff of professionally trained spiritual caregivers makes themselves available to patients, families, and staff daily. People of all faiths are welcome in the chapels at St. Francis. Chapels are located on the ground levels of both hospital facilities. Services are held weekly in the downtown chapel. Televised music and inspirational programming also are available on Channel 2 in patient rooms at St. Francis Downtown.


Interpreters are available for hearing impaired patients and for those for whom English is a second language. A TDD phone will be provided upon request for the Hearing Impaired. Language line phones are also available for non-English speaking patients. To request an Interpreter, call 864-449-7993 to reach the Patient Relations interpreter on call.

Social Work/Case Management

A medical social worker is available to all patients and their families, and offers free information and assistance with:

  • coping with illness and hospitalization
  • locating resources available in the community (St. Francis HomeCare, at-home meal delivery,at-home medical equipment)
  • coordinating post-hospital care (nursing home placement, rehabilitation, assisted living)
Talk with your care team if you would like to speak with a social worker or case manager during your hospital stay.