Our team of patient advocates works to ensure that every patient has the best experience at our facilities. Contact us for information about patient resources, to ask questions about your treatment, or to voice concerns or complaints about the quality of your care at our facilities.
If you have a question, please call a service excellence expert or complete the email form below. A Bon Secours representative will contact you at the phone number or email you provide within the next 2-3 business days.
The numbers below will give you access to a service excellence expert who can help you, 9 am to 5 pm, Monday through Friday.
- DePaul Medical Center in Norfolk: 757-889-5340
- Health Center at Harbour View in Suffolk: 757-398-4444
- Maryview Medical Center in Portsmouth: 757-398-4444
- Mary Immaculate Hospital in Newport News: 757-886-6699
If you have a question regarding Bon Secours SeniorHealth program, please click here.
To request a copy of your medical records, please visit our medical records requestpage.
Patients are encouraged to address their concerns directly with the medical practice whenever possible; practice providers and leadership wish to be informed and address any dissatisfaction with the care delivered. You can locate the practice phone number on the facility search page. If concerns still exist, please call the Bon Secours Mercy Health headquarters at 513-952-5000 and share that you want to file a grievance for a medical practice.