Bon Secours Lively Medical Center

Welcome to Bon Secours Lively Medical Center, a department of Rappahannock General Hospital.

Our friendly and knowledgeable staff and providers are well equipped to care for a wide variety of medical needs for all members of your family, including adults, children and adolescents.

Insurance and payment information

We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at 804-435-0997.

Emergencies

For emergencies, our physicians are available to you 24 hours a day. You can reach our on-call physician services after hours by calling 804-435-8000. If at any time you are experiencing a life-threatening emergency, call 911.

Referrals

We request 72 hours notice for processing physician referrals, except in the case of an emergency.

Prescription refills

For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We request 48 hours to provide refill requests. We are not able to process medication requests after hours.

Please remember that in certain situations, appropriate medical care requires a patient examination before a prescription can be filled.

Medical records

Your records are confidential and will not be released without a signed consent from you.

MyChart

MyChart offers Bon Secours patients free, personalized online access to portions of their medical records. It enables you to securely use the Internet to manage and receive information about your health — online, any time.

With MyChart you can:

• Send a message to your doctor
• Request an appointment 
• View your health summary 
• View lab results 
• Request prescription refills

Some of our comprehensive services include:

• Annual physicals
• Chronic care for diseases such as diabetes, hypertension and obesity
• Senior care
• Women's services, including Pap smears
• Minor surgery and lesion removal
• Sports physicals and back-to-school physicals
• Well-child care and immunizations