Bon Secours Kilmarnock Surgical Specialists

Appointments

Appointments Patients are seen by appointment. For urgent cases, we can often accommodate same-day appointments upon your phone call. Please contact us if you need to cancel your appointment. Failure to cancel your appointment 24 hours in advance may result in a fee.

In order to provide you with the best possible care, we need the most up-to-date information about you. Please remember to bring your insurance card and a list of all medications you are taking.

Insurance and payment information

We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at 804-435-0997.

Emergencies

For emergencies, our physicians are available to you 24 hours a day. You can reach our on-call physician services after hours by calling 804-435-8000. If at any time you are experiencing a life-threatening emergency, call 911.

Referrals

We request 72 hours notice for processing physician referrals, except in the case of an emergency.

Prescription refills

For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medication refill requests should be made during normal business hours. We request 48 hours to provide refill requests. We are not able to process medication requests after hours.

Please remember that in certain situations, appropriate medical care requires a patient examination before a prescription can be filled.

Medical records

Your records are confidential and will not be released without a signed consent from you.

MyChart

MyChart offers Bon Secours patients free, personalized online access to portions of their medical records. It enables you to securely use the Internet to manage and receive information about your health — online, any time.

With MyChart you can:

• Send a message to your doctor
• Request an appointment
• View your health summary
• View lab results
• Request prescription refills

Some of the most common procedures we provide for our patients include:

• Endoscopy
• Colonoscopy
• Colon/rectal surgery
• Breast surgery
• Gallbladder surgery
• Hernia repair
• Appendectomy
• Skin lesion removal
• Wound care
• Total body skin check for skin cancers
• Vein sclerotheraphy for spider veins
• Advanced laparoscopic surgery
• Endocrine surgery
• Hemorrhoid surgery
• Thyroid/parathyroid surgery
• Ulcer surgery