Our office is open Monday through Friday, 8:30 a.m. – 5:00 p.m. Patients are seen by appointment. In most circumstances, we can accommodate same-day appointments upon your phone call. Please contact us 24 hours in advance if you need to cancel your appointment.
Your First Visit
Please arrive at our office fifteen minutes before your first appointment to complete the necessary registration forms. As a new patient, please bring all pertinent medical information including a current list of all medications you are taking, both prescription/over the counter and any supplements.
For your convenience, refill requests for medications other than controlled drugs may be requested through your pharmacy, and your pharmacy will submit the request to us. Medical refill requests should be made during normal business hours. Most refills are completed before the end of the day, although requests made after 4:00 p.m. may not be available until the following day. We are not able to provide medication requests after hours.
Please remember that in most situations, appropriate medical care requires a patient examination before a prescription can be filled.
Have a question? That's why we are here! Each physician has a voicemail system where messages are checked frequently throughout the day. Please leave your name, date of birth, two telephone numbers where you may be reached, and a brief description of your medical problem, so that we may process your call promptly.
Since our physicians are caring for patients, only in the event of an urgent medical situation will the physician be called to the telephone immediately.
For emergencies, our physicians are available to you 24 hours a day. You can call our main office number at (804) 288-3079, and after hours you will be transferred to our on-call physician service. If at any time you are experiencing a life-threatening emergency, call 911.
Your records are confidential and will not be released without a signed consent from you.
Many insurance plans require you to obtain an authorization or referral through our office to schedule appointments with a specialist or other health care providers. Our authorization and referral coordinators are trained to obtain these for you. We request 48-hour notice for processing referrals, except for emergencies.
Insurance & Payment Information
We accept most insurance plans, including Medicare. Many plans require that you make a co-payment at the time of your visit. For self-pay patients, payment is expected in full at the time of service. To make payment as easy as possible for you, we accept cash, checks, VISA and MasterCard. Patients may contact the practice manager to discuss options for financial assistance. If you have any questions regarding your bill, please contact our business office at (804) 521-9300 or (800) 732-7072.
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Our comprehensive services include: