Pathway to Wellness in the East End Plan
Access to Medical Services
- COMPLETE - Finalize East End Urgent Care model (2024)
- COMPLETE - Enhance multispecialty outpatient access by increasing Cardiology, Endocrine, General Surgery, and Oncology coverage (Cardiology and General Surgery complete)
- Initiate multispecialty outpatient access:
- Pulmonary and Neurology (2024)
- Gastroenterology and Nephrology (2025)
- COMPLETE - Reestablish East End OB/GYN outpatient services (2024)
- COMPLETE - Initiate acute care pulmonary consultation (2024)
- COMPLETE - Enhance outpatient behavioral health and substance use services (2023)
- COMPLETE - Expand geriatric services including senior services and home-based primary care (2023)
- Build upon clinical service enhancements to evaluate adding Intensive Care Unit (ICU) services (2025)
Wellness & Prevention
- Execute on the Bon Secours Richmond Community Health Improvement Plan, which has specific goals addressing the following key prioritized needs (2023-2025)
| Prioritized Need | Goal #1 | Goal #2 |
| Social and Economic Disparity | Invest in Community-Based Organizations to Expand Capacity | Prioritize CHW Staffing Models that Utilize Community-Based Care and Address SDOH needs |
| Engagement and Inclusion | Pursue Frequent and Authentic Community Level Engagement | Engage Community Leaders and Stakeholders around Identified Needs |
| Violence and Trauma | Promoted Safer Communities in Response to Interpersonal and Community Violence | Increase Provision of Services for Victims of Violence |
| Chronic Disease and Prevention | Work to Ensure Access to Care for All People | Sustain Health Safety Net through Investments and Partnerships |
| Mental Health | Increase Mental Health Screenings and Referrals | Invest in Community Partners to Expand Provision of Services |
- COMPLETE - Promote medical services available at Richmond Community Hospital to the Richmond community (2023)
- COMPLETE - Initiate walk-in wellness and prevention services in the East End Medical Office Building (2023)
- Connect patients to community-based resources through a social determinants of health screening program (2024)
- COMPLETE - Develop a cancer screening center to include 3D-mammography, colonoscopies, and low-dose CT scans (2024)
Community Partnerships
- COMPLETE - Partner with East End medical practices to address health disparities (2023)
- COMPLETE - Establish patient and family engagement council to advise on community health care needs (2023)
- Explore partnerships to provide direct transportation to meet health care needs (2024)
- COMPLETE - Collaborate with key stakeholders to remove barriers to timely critical care transport (2023)
- COMPLETE - Address social determinants of health through community partnerships (2023)
- COMPLETE - Partner with local news outlets to enhance health education (2024)
- Serve as an organizational partner to increase greenspace in the East End (2024)
- COMPLETE / ONGOING - Continue our commitment to partnering with minority-owned businesses (2023)
- Support ministry threshold of at least 5% of spend (2023)
Training & Recruitment
- COMPLETE - Create pathways to employment for East End residents (2023)
- Partner with Graduate Medical Education for resident nominations at Richmond Community Hospital (2025)
- COMPLETE - Introduce a new health explorers program for area students (2023)
- Introduce a new health sciences program for area high school students (2025)
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Acknowledgements
Bon Secours is grateful for the ongoing support and engagement and would like to acknowledge those who’ve been involved in the development of this comprehensive plan. Special thanks to:
- The 115+ community members, leaders, and elected officials who we’ve met with to understand the concerns of the community.
- The Physician Advisory Council, which is made up of more than 20 physicians practicing in the East End who made clinical recommendations based on a comprehensive review of the current services available and the needs of the community in alignment with the key health needs that came forward in our triannual Community Health Needs Assessment (CHNA).
- Those individuals from the East End and across the Richmond community who responded to our 2022 CHNA survey, which has directly informed our new Community Health Improvement Plan.